HotelQuickly cancels bookings and says no cash refunds 最近日本でも報道されることが多くなった（EUは実は冷めているというのがもっぱらの評）英国のかつての高級紙で、いまはオンライン専門紙。読めばわかりますが、事態は深刻で、倒産した可能性が高く、バウチャーも使えなくなっているとか・・・。 www.independent.co.uk TripAdvisor and Trivago led travellers to book with Asian agency 1 day ago Thousands of holidaymakers appear to have lost money after being directed by TripAdvisor and Trivago to an Asia-based agency called HotelQuickly. Many readers have contacted The Independent after receiving alarming emails that suggest they may have been scammed – having made full payment, the reservation is then cancelled and a refund offered only in the form of a voucher. Roy Bamber had booked a four-night stay in Prague this month to celebrate two birthdays. But three days before departure, he says: “The hotel received a cancellation through a middle man. “We had to pay the hotel again and since then HotelQuickly are only offering a voucher rather than our money being refunded.” Les Davis said: “It looks as if HotelQuickly are either conning, defrauding or going bankrupt. Read more Trust in review sites like TripAdvisor falls by 25% “Not sure how many people have lost money with this outfit but I contacted them through TripAdvisor and made a booking for two nights in Bryce Canyon, US, for a trip next May. “The hotel confirmed the booking which I stupidly paid in full by debit card at the time of booking.” Mr Davis and many other readers have received an email which begins: “Greetings from HotelQuickly!” The message claims that each booking “was canceled by our supplier without our knowledge and omitted to close their room availability on our system”. この部分。 Another reader, Christopher Cotton reports: “When you try and use the voucher they offer, there are either no hotels or it states the voucher has been used before. It’s a worthless voucher.” 英国の場合は、 It is not clear if British customers who paid by credit card will be covered by Section 75 of the Consumer Credit Act, which holds the card issuer jointly liable with the supplier for the performance of the contract. If payment is made through an intermediary – as HotelQuickly was – the link can be broken.で守られる可能性はゼロではないようですが。 Because the firm is based outside the European Union, British travellers may find it near-impossible to secure any recompense.なのでダメみたい。 字数制限が来そうなので、、 The Independent contacted TripAdvisor and Trivago to get a response, as well as HotelQuickly. TripAdvisor said it has suspended HotelQuickly from its site, and was "very concerned to hear about the difficulties some HotelQuickly customers are experiencing with their bookings". It advised customers with an upcoming or outstanding booking to contact the hotel they had reserved directly, to check whether the reservation is still valid. TripAdvisor recommended customers whose payment had already been processed to contact their credit card provider to dispute the charge, if they think the booking isn't valid; and for customers who haven't yet been charged to contact their bank or card provider to block any future payment. Trivago said it "made the decision to deactivate HotelQuickly until such issues are resolved have a Help Center for our users in the meantime". "We have been informed that HotelQuickly has been providing refunds to users and is offering a 5-15% voucher off their next reservation with them," said Trivago. "That said, we have noticed that the OTA is crediting the customer's HotelQuickly account only, rather than providing a refund via the original payment method. We are awaiting further explanation on this from HotelQuickly." いくつかすべきことがありようですが、少なくともバウチャーは紙切れになるようです。
